Support

Customer service is our priority

Contact Us

dnaPower Inc.
PO Box 37136 RPO Lonsdale
North Vancouver, BC
V7M 4M4
Canada

Hours of Operation

dnaPower Head Office:
Monday – Friday 9:00 AM – 5:00 PM (PST)

*Personal Health Consultations may be available outside of normal office hours. 
Have more questions? Check out our list of FAQ’s or email us at customercare@dnapower.com

General FAQ

What is DNA Sequencing?
Sequencing is the process of determining the exact order of nucleotides in a genome. In the past decade since the human genome was first sequenced in its entirety, researchers have been decoding what specific gene pairs indicate. Countless studies have been done, linking sequences of our DNA, and specific variations in that sequence, to our health.

How is DNA relevant to my health?
Everyone has sections of DNA that are unique to them. Depending on your genetic makeup, you might find that your body responds to certain exercises and foods better than others. The variations in individual’s genetic material can also predispose a person to health issues, such as weight gain, inflammation, metabolic problems and chronic disease. Variations of genes may be beneficial in some circumstances, but problematic in others. We provide you with information on the areas that may pose health risks.

How can dnaPower help me avoid health risks?
By testing your DNA in areas proven to impact health and fitness, we are able to understand the instructions in your DNA. This knowledge can help you make decisions that are right for you, and can help you to avoid risks based on your personal genetic makeup. We can develop a customized program to support your genes to prevent poor health and chronic disease.
At dnaPower, we sequence over 200 health, fitness and wellness genes to target information to support your preventative health.

How does dnaPower choose which genes to test for?
Our team of experts has carefully selected the genes we analyze based on extensive peer-reviewed genetic scientific and clinical research. We have chosen the genetic markers that have a substantial impact on our health.

How old do I have to be before I can take the tests?
There is no minimum age; anyone can have a DNA analysis done! Parental consent is required if you are under 18 years of age. We have done newborns to seniors.

Is this like the Blood Type Diet? Or any other type of diet system?
The blood type diet was created on the premise that those with different blood types will also process food differently as well as have different predispositions to various diseases. This concept was put to the test in a 1,455 participant study by the University of Toronto. The findings revealed markers of health are independent of one’s blood type. Although the blood type diet seemed like a logical approach, there is much more specific information you can learn from your DNA. 

Shipping

Canadian Customers

  • Follow instructions for the cheek swab as seen on the packaging. (Do not eat or drink for 30 minutes prior to taking sample.)
  • Insert the sample swab in the tube and stabilizing liquid and seal tight.
  • Place swab and filled out Personal Information Card (front & back) in the return envelope provided.
  • Please add a 'from' address to the envelope.
  • Place your envelope into any Canada Post mailbox. 

International Customers

  • Follow instructions for the cheek swab as seen on the packaging. (Do not eat or drink for 30 minutes prior to taking sample.)
  • Insert the sample swab in the tube and stabilizing liquid and seal tight.
  • Place in biohazard bag and seal.
  • Place swab and filled out Personal Information Card (front & back) in the return envelope provided.
  • Please add a 'from' address to the envelope.
  • At the post office, please indicate that the value of the parcel is $1.00 and that it is a ‘buccal swab’ otherwise further customs fees will be charged.
For regular mail, please mail all swabs to:
PO Box 37136 RPO Lonsdale
North Vancouver, BC
V7M 4M4
Canada
For couriers, please use the following address:
237 Rondoval Crescent
North Vancouver, BC
V7N 2W6
Canada
dnaPower has been providing personalized DNA testing and professional support since 2008, to help people make better, data-driven decisions about their health.
SUBSCRIBE TO OUR E-NEWS