Shipping

Mailing in your swab

Canadian Customers

  • Follow instructions for the cheek swab as seen on the packaging. (Do not eat or drink for 30 minutes prior to taking sample.)
  • Insert the sample swab in the tube and stabilizing liquid and seal tight.
  • Place swab and filled out Personal Information Card (front & back) in the return envelope provided.
  • Please add a 'from' address to the envelope.
  • Place your envelope into any Canada Post mailbox. 

International Customers

  • Follow instructions for the cheek swab as seen on the packaging. (Do not eat or drink for 30 minutes prior to taking sample.)
  • Insert the sample swab in the tube and stabilizing liquid and seal tight.
  • Place in biohazard bag and seal.
  • Place swab and filled out Personal Information Card (front & back) in the return envelope provided.
  • Please add a 'from' address to the envelope.
  • At the post office, please indicate that the value of the parcel is $1.00 and that it is a ‘buccal swab’ otherwise further customs fees will be charged.
For regular mail, please mail all swabs to:
PO Box 37136 RPO Lonsdale
North Vancouver, BC
V7M 4M4
Canada
For couriers, please use the following address:
237 Rondoval Crescent
North Vancouver, BC
V7N 2W6
Canada
Paid return postage is included for Canadian customers only.  All customers will receive an email from our team when your swab has been received at the dnaPower office! Once we receive your swab, it takes 3-5 weeks to be processed.

For all other questions please view our FAQs or contact customercare@dnapower.com
dnaPower has been providing personalized DNA testing and professional support since 2008, to help people make better, data-driven decisions about their health.
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