😎 ☀️ SUMMER SALE - Save $100 CAD off totalPower DNA Test Kit - Enter code: Summer2026 at checkout ☀️ 😎
Shipping is available across all 50 states via USPS and other reputable carriers
Customer Portal
dnaPower-Logo
Shop Now

Our Website and Service Terms and Conditions

Terms and Conditions at dnaPower

Overview

These Terms and Conditions apply to your purchase and use of dnaPower products, testing services, customer portal, and personalized reports (“Reports”).   

By placing an order, registering a testing kit, submitting a biological sample, accessing your Report, or otherwise using dnaPower testing services, you confirm that you have read, understood, and agree to these Terms and Conditions.  

If you do not agree to these Terms and Conditions, do not purchase, register, or use dnaPower testing services.  

Your use of the dnaPower website is also governed by our Website Terms of Use. The collection, use, storage, and disclosure of personal information, samples, and test-related information are governed by our Privacy Policy.  

Testing Services and Results

dnaPower provides testing services designed to deliver personalized wellness insights based on the biological sample and information submitted.  

Following laboratory analysis, you will receive a Report containing your test results available through the dnaPower online customer portal (or by another method identified by dnaPower).   

You are responsible for maintaining access to your account, keeping your login credentials secure, and reviewing your Report.  

Reports reflect the specific service purchased and are based on the scientific information, analytical methods, and laboratory processes available at the time of testing.

Customer Consent

By submitting an order, registering a testing kit, or providing a biological sample for testing, you acknowledge and agree that:  

  • You are voluntarily participating in dnaPower testing services.  
  • You consent to dnaPower and its authorized laboratory partners collecting, processing, and analyzing your sample and related information to provide the testing service you selected.  
  • You understand that your sample may be used to generate genetic, microbiome, epigenetic, or other test-related information, depending on the service selected.  
  • You understand that Reports are provided for informational, educational, and wellness purposes only. They are not medical advice and are not intended to diagnose, treat, cure, prevent, or manage any disease or medical condition.  
  • You understand that you may receive information that is unexpected, sensitive, incomplete, or of uncertain significance.  
  • You confirm that the information you provide is accurate and complete to the best of your knowledge.  
  • You understand that the handling of your sample and information is governed by our Privacy Policy.  

dnaPower does not sell or rent your personal information, samples, test related information, or test results. Please review our Privacy Policy for details.  

You provide consent for these Terms and Conditions.  

Eligibility and Authority to Consent

You must be at least 18 years old to purchase dnaPower testing services for yourself.  

If you purchase or register a test for a minor, you confirm that you are the minor’s parent or legal guardian and have the legal authority to provide consent on the minor’s behalf.  

By submitting a sample for testing, you confirm that the sample belongs to you or to a person for whom you are legally authorized to provide consent.  

Sample Collection and Processing

You are responsible for following the sample collection instructions provided with your kit.  

A sample may be unsuitable for testing because of insufficient quantity, contamination, damage, collection error, or other laboratory-quality issues. Where this occurs, dnaPower may require a replacement sample or may be unable to complete testing.  

Sample handling, laboratory processing, data retention, privacy protections, and sample destruction are described in our Privacy Policy.  

Purchases, Prices, and Payment

All prices are listed in the applicable currency and may change without notice.  

Payment must be received in full before products are shipped or services are provided. By placing an order, you confirm that you are authorized to use the selected payment method and agree to pay all applicable charges, including taxes and shipping fees.  

dnaPower may refuse, cancel, or limit an order where reasonably necessary, including pricing errors, product availability, suspected fraud, payment processing concerns, or an inability to provide the requested service.  

Promotional pricing cannot be applied retroactively to previous purchases.  

Shipping and Delivery

You are responsible for providing a complete and accurate shipping address at checkout.  

dnaPower is not responsible for delays, losses, returns, rejected deliveries, or additional costs caused by an incorrect, incomplete, or undeliverable address provided by you.  

If an order must be re shipped because of customer provided address errors, additional shipping fees may apply.

Refunds and Returns

Except where required by applicable law, all purchases are final and non-refundable once a testing kit has been sent, used, activated, registered, or returned to the laboratory.  

Nothing in these Terms limits any cancellation or refund rights that cannot legally be excluded. Any exceptions may be made at dnaPower’s discretion.   

Customers are encouraged to review all service information before purchasing. By placing an order, you agree to these Terms and Conditions and acknowledge that your information will be handled in accordance with dnaPower’s Privacy Policy.  

Privacy and Confidentiality

Respecting your privacy is important to dnaPower. dnaPower does not sell or rent your personal information, samples, test related information, or test results. 

Your personal information, samples, and test-related information are collected, used, shared, stored, and protected in accordance with our Privacy Policy. 

You may request that dnaPower share your Report with an authorized dnaPower partner or practitioner. dnaPower will provide access only with your consent.

Scientific and Testing Limitations

Testing and Reports have important limitations. 

Not all genetic variations, microbiome factors, biological markers, or other possible contributors to health or wellness are tested or reported. Results may be incomplete, may change in interpretation as scientific knowledge evolves, and may not be clinically validated for every purpose.  

Results may be affected by sample quality, sample collection, laboratory processes, available scientific evidence, and the limits of the specific testing method used.

dnaPower is not required to update previously issued Reports as scientific research, testing methods, or interpretations change over time.

You should not make medical, treatment, medication, legal, financial, technical, or other significant decisions based solely on a Report.

Always consult an appropriately qualified healthcare professional regarding medical concerns, symptoms, diagnoses, treatments, medications, or health-related decisions.  

Important Disclaimer Regarding Testing and Reports

dnaPower testing services and Reports are provided for informational, educational, and wellness purposes only.

The information provided is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered medical advice. dnaPower does not practice medicine, provide medical diagnosis, prescribe treatment, or offer healthcare services. 

Reports should not be used to determine a specific course of treatment or to delay, avoid, start, stop, or change medication or medical care without consulting a qualified healthcare professional. Reports are not a substitute for professional medical advice, diagnosis, treatment, or care. Customers should always consult a qualified healthcare provider regarding any medical concerns.

Results are based on current scientific research and the biological samples submitted, and no guarantee is made regarding specific health outcomes. 

dnaPower does not guarantee any particular health, wellness, lifestyle, fitness, nutrition, medication, or other outcome from the use of its services or Reports. 

Intellectual Property and Personal Use of Reports

Reports and all dnaPower content are protected by applicable copyright, trademark, and other intellectual property laws.

Your Report is provided for your personal use only. You may not reproduce, publish, sell, distribute, or use dnaPower Reports, content, methodologies, or materials for commercial purposes without dnaPower’s prior written consent.

Disclaimer of Warranties

To the fullest extent permitted by law, dnaPower products, services, Reports, and related content are provided on an “as is” and “as available” basis.

dnaPower makes no warranties or representations, express or implied, including warranties regarding accuracy, completeness, timeliness, reliability, merchantability, fitness for a particular purpose, non infringement, or the availability of any particular result or outcome.   

Limitation of Liability

To the fullest extent permitted by law, dnaPower Inc., its affiliates, directors, officers, employees, consultants, laboratory partners, and agents are not liable for any direct, indirect, incidental, special, consequential, exemplary, or other damages arising from or related to your purchase or use of dnaPower products, services, Reports, website, or customer portal. 

This includes, without limitation, damages relating to loss of data, lost profits, lost business opportunities, reliance on Report information, or decisions made based on a Report.

Your use of dnaPower products, services, Reports, website, and customer portal is at your own risk. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.  

Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless dnaPower Inc., its affiliates, directors, officers, employees, consultants, laboratory partners, and agents from claims, losses, liabilities, damages, and reasonable legal expenses arising from:

your breach of these Terms and Conditions;  

your misuse of dnaPower products, services, Reports, website, or customer portal;  

information you provide that is inaccurate or misleading; or

your violation of applicable law or the rights of another person.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.  

Governing Law

These Terms and Conditions are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

You agree that any dispute arising from these Terms, dnaPower products, services, or Reports will be subject to the exclusive jurisdiction of the courts of British Columbia, except where applicable law requires otherwise. 

Changes to These Terms

dnaPower may update these Terms and Conditions from time to time. 

The current version will be posted on the dnaPower website. Your continued use of dnaPower products, services, Reports, or customer portal after updated Terms are posted constitutes acceptance of the revised Terms.   

Contact Us

For questions about these Terms and Conditions, please contact: customercare@dnapower.com

dnaPower Inc.
13520 Crestwood Place, Unit 12
Richmond, British Columbia
V6V 2G3
Canada