Canada Day SALE! Get $100 off totalPower with code CanadaDay100—ends July 4!
Shop Now

Our website and service terms of use

Terms of use
The following terms apply to the www.dnaPower.com website (the “Site”) and your personal dnaPower reports (“Reports”). The Site is owned and operated by dnaPower Inc. (“dnaPower”). BY ACCESSING THIS SITE AND/OR DOWNLOADING MATERIALS FROM THIS SITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN DO NOT USE THIS SITE OR DOWNLOAD MATERIALS FROM IT.

Use of this Site

This website is provided by dnaPower for personal use only. You can’t copy, share, or use anything from this site on other websites without dnaPower’s permission. You may not use this site in any way that could damage it or interfere with others using it.

Trademarks and Copyright

Unless we say otherwise, pictures, trademarks, logos, and icons on this site belong to dnaPower. You may not use them without our permission, and doing so might break the law, including copyright and trademark laws.

Links to Other Web Sites

We may link to other websites for your information, but this shall not be taken as an endorsement of any kind. We’re not responsible for the content, accuracy, or anything else on those websites, and we don’t guarantee or support any products, services, or information they offer.

Disclaimer

dnaPower’s services are meant for research and education purposes only. We don’t provide medical advice, and our services can’t be used to determine your health or diagnose diseases. The genetic information we offer is based on scientific research but can’t be used for medical diagnosis. Most of the genetic discoveries we report haven’t been clinically proven, and the technology we use in the lab isn’t yet validated for medical use. Nothing on our website or in our reports should be seen as medical instructions or a substitute for advice from a doctor. You should not use our information to make personal, medical, legal, technical, or financial decisions. Always consult a qualified healthcare provider for healthcare-related questions. dnaPower doesn’t practice medicine or offer medical services through our website or reports.

Disclaimer of Warranties and Limitation of Liability

This website and its information are provided “AS IS” without any guarantees. dnaPower and its team do not promise or represent anything about the accuracy, timeliness, completeness, or quality of the content. They also don’t guarantee that the content is suitable for any specific purpose. If there are errors or omissions, dnaPower and its team are not responsible. When you use this website or its content, you do so at your own risk. You agree to protect dnaPower and its team from any losses, claims, expenses, or liabilities that might arise from your use of the website. dnaPower and its team will not be responsible for any kind of damages, including direct, indirect, special, or consequential damages. This includes damages from decisions you make based on the website’s content, as well as losses like data or profits. These limitations and exclusions apply as much as the law allows, no matter the legal reason for your claim. If any part of these terms is found invalid, the rest still applies. Any warranties required by law will only last for one day from the date you start using the website. The laws of British Columbia govern this agreement, and you agree to follow their rules.

Refund Policy

All sales are final. Promotional pricing cannot be applied retroactively to previous purchases. Exceptions may be considered only at the discretion of the company. Throughout our website, we provide information regarding our process, the sample collection and your results. Please review this information prior to purchasing. Your placement of an order from dnaPower constitutes your acceptance of our Terms of Use. 

Refunds will not be considered if:
– requested more than thirty (30) days after payment
– the kit was purchased outside our online store (for partner purchases, please consult the partner for their refund policy)
– the kit has been used (i.e. the sealed swab bag has been opened).

If a refund request is accepted:
– a restocking fee will apply
– return shipping charges will apply
– the complete, unopened kit must be returned before any refund will be processed.

Shipping Address Errors and Re-Delivery Terms

Please ensure shipping information is entered accurately at checkout. dnaPower is not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. If a package is lost, rejected, or returned due to incorrect address details, the customer will be responsible for the cost of reshipping the order.

Updates to this Site

The information and services provided on this Site and in the Reports may include inaccuracies and typographical errors. dnaPower may revise these Terms of Use at any time without notice. You are responsible to regularly review these Terms of Use and your continued use of this Site and Reports constitutes your agreement to the Terms of Use in place from time to time.

dnaPower Inc.
RPO 37136 Lonsdale
North Vancouver,   British Columbia
V7M 4M4 
Canada

Unlock the full potential of your health with dnaPower. Since 2008, we’ve empowered individuals to make smarter, data-driven health decisions. Discover the most comprehensive DNA testing for health and wellness today.

totalPower
All Products
Methylation Testing
23andMe Connect
SkinDNA
Contact
FAQ
Shipping
Our Science
Partner Certification
Privacy
Terms of Use

© 2025 dnaPower Inc. All rights reserved.

Facebook Instagram Envelope