Support - We’re Here To Help

At dnaPower, your satisfaction is our priority. We want your experience with our DNA testing and support to be easy, helpful, and reliable. If you have questions about your test, sample return, order, report, or anything else, we’re ready to assist you.

Get in Touch With Us

dnaPower Inc.
PO Box 12345
New York, NY 10001
United States

Customer Support Hours
Monday to Friday — 9:00 AM to 5:00 PM (EST)

If you need assistance outside these hours, please email us, and we will respond as soon as possible.

For common questions, visit our FAQ section below.
You can also email us at: customercare@dnapower.com

Helpful Answers — General Questions

What Is DNA Testing?

DNA testing analyzes specific regions of your genetic code to learn how your body is built. Scientists have linked many genetic markers to things like metabolism, exercise response, and nutrient processing. This helps us give you health insights based on how your body works.

Why Does DNA Matter for My Health?

Your DNA affects how your body digests food, handles stress, and responds to workouts. By looking at these genetic patterns, you can make smarter choices about diet, fitness, and wellness that are tailored to your unique biology.

Who Can Take a DNA Test?

dnaPower tests are designed for people 18 years and older. If a parent or guardian wants to order a test for someone younger, they must provide legal parental consent. We ensure all minors have appropriate authorization before processing. We currently ship to all 50 states.

Is This the Same as Other Diet Systems?

No, dnaPower is not a fad diet or trend. We don’t assign a one‑size‑fits‑all plan. Instead, our tests give science‑based insights that show how your body works at the genetic level, so your food, fitness, and wellness choices match your biology.

How Do You Pick Which Genes to Test?

We include genes that researchers have linked to health functions like metabolism, nutrient absorption, inflammation, and muscle performance. These are markers that help us give you useful, evidence‑based recommendations.

Can dnaPower Help Me Reduce Health Risks?

Yes. Our reports show areas where you might be predisposed based on your genetics. Knowing these patterns lets you take proactive steps, like adjusting your diet or lifestyle to support better long‑term health.

How to Collect and Return Your DNA Sample (US)

Steps to Prepare Your Sample

Before taking your cheek swab:

Don’t eat or drink anything for at least 30 minutes.
Wash your hands and follow the included instructions.

To collect your sample:

Use the swab on the inside of both cheeks.
Put the swab into the tube and secure the cap.
Place the sealed tube in the provided return envelope.

Sending It Back to the Lab

Once your sample is packed:

Drop your package at the carrier specified on your return label (USPS, UPS, or FedEx).
If you have a prepaid return label, use it.
Using tracking helps you know when the lab receives it.

Your kit includes a prepaid US return label. There is no need to pay for postage at the post office.

Return Address (US Mail):
dnaPower Returns
PO Box 12345
New York, NY 10001
USA

If You Ship by Courier

For faster delivery or special service:

Seal the swab and place it in the provided return packaging.
Add your “from” address on the envelope.
Take it to your courier service (e.g., FedEx, UPS).

Courier Drop‑off Address

237 Main Street, Suite 200
New York, NY 10001
USA

Need More Help?

If you still have questions that aren’t answered above, we’re happy to assist you personally: customercare@dnapower.com

Our team is here to help you navigate your dnaPower experience from start to finish.